Welch Allyn AED 10 Customer Notification

Field Safety Notification Regarding Unexpected Shutdown

* AED 10 software versions 2.03.xx, 2.04.xx, 2.05.xx and 2.06.xx

There is a remote possibility that devices set for an initial shock of 150 Joules can unexpectedly shut down if the instructions for the start up sequence are not followed. Factory setting for a 150 Joule first shock were used only for devices shipped with UK English as the default voice setting (970302U or 970308U). All other devices have higher first shock factory settings.

Operator's Manual Updates:

• Battery Icon Indicator - the AED 10 battery section has been updated to clarify actions users should take when the device displays a low battery system status icon.
  Affected Devices: AED10 (Jumpstart) with software versions 2.03.xx, 2.04.xx, 2.05.xx and 2.06.xx. Locate your software version here to see if your device is affected.
  Read the Battery Icon Operator's Manual Update Select language English (UK) Danish Greek Polish German Spanish French Italian Netherlands Portuguese

Field Safety Notification:

• 150 joule (devices set to deliver an initial shock of 150 Joules) - remote possibility that the AED 10 could unexpectedly shut down during use if:
  1. the instructions on the device are not followed and
  2. a certain factory setting has been altered.
  Affected Devices: AED10 (Jumpstart) with software versions 2.03.xx, 2.04.xx and 2.05.xx. Locate your software version here to see if your device is affected.
  Read the Field Safety Notification
  150 Joule Factory Setting - Select language English (UK & Australia) German Greek Polish Portuguese Spanish
  200 Joule Factory Setting - Select language English (Rest of World) Danish French German Greek Italian Netherlands Polish Portuguese Spanish
  Note: Device serial numbers beginning with the letters "AL" or "NB" or part numbers 980150 (AED10 Trainers) are not affected by this notification.

Software Version Verification Guide

To determine if your device is subject to one or both of these notifications, power up your device and use the below guide to quickly locate the software version loaded on your device.

Software version locator

Serial Number Lookup Tool

If you are unable to determine your AED10 software version, use the Serial Number Lookup Tool to determine if your device is affected by these field safety notifications. You will need to know your AED 10 (Jumpstart) serial number, located on the back of your device, to determine if your device is subject to one or both of these notifications.